Return & Refund Policy

Effective Date: June 25, 2026

1. Overview

We want you to feel confident when shopping for wardrobe essentials, seasonal pieces, denim, outerwear, and everyday apparel. If something is not right, this Return & Refund Policy explains how returns, exchanges, and refunds are handled.

2. Return Window

Eligible items may be returned within the return period stated on the website or order confirmation. Items sent back after the return window may not be accepted unless required by applicable law.

3. Return Conditions

Returned items must be unworn, unwashed, unused, and in original condition with tags, labels, and packaging attached where applicable. Items showing signs of wear, fragrance, stains, damage, alteration, or missing tags may be refused.

• Keep original tags attached until you are sure about the item.

• Try footwear and apparel indoors on a clean surface.

• Pack returns securely to prevent damage during transit.

4. Non-Returnable Items

For hygiene and quality reasons, certain items may be final sale or non-returnable. This may include underwear, swimwear, socks, personalized items, gift cards, heavily discounted final-sale products, and items marked as non-returnable at checkout.

5. Exchanges

If you need a different size, color, or fit, you may request an exchange where available. Exchanges depend on stock availability. If the requested item is unavailable, we may offer a refund, store credit, or an alternative option.

6. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are usually issued to the original payment method. Processing time may vary depending on your bank, card provider, or payment service.

7. Return Shipping

Return shipping fees may be deducted from the refund unless the return is due to an error on our part, such as receiving the wrong item or a defective product. Original shipping charges may not be refundable unless required by law.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos. We will review the issue and provide the next steps for replacement, refund, or return.

9. Contact

For return or refund questions, contact our support team through the contact details provided on the website. Include your order number so we can help faster.

Email: hello@ecom.shop
Website: https://ecom.shop